🌱Refund Policy

At Rooted by Siee, we stand behind the quality of our products and your satisfaction is important to us. Due to the nature of our hair care products, all sales are final and we do not offer refunds or exchanges.

However, we value each customer and want to ensure a positive experience with our brand. If there are any concerns, issues, or misunderstandings with your order, please reach out to us within 7 days of receiving your item(s). We will review each situation individually and work to resolve it as best as we can.

For all product concerns or questions, please contact us at contact@rootedbysiee.com with your order number and details, and a member of our team will respond promptly.

Thank you for supporting Rooted by Siee.
Stay Rooted.

🌱 Changes to Orders

Please review your order carefully before submitting. At this time, we are unable to modify orders for address changes, product exchanges, or additions once the order has been placed.

Additionally, we cannot adjust orders retroactively to apply discounts, promotional incentives, or loyalty points after checkout is completed.

We appreciate your understanding and attention to detail when placing your order.

🌱 Shipping Policy

Thank you for shopping with Rooted by Siee. We are committed to getting your products to you as quickly and efficiently as possible.

Processing Time:
All orders are processed within 3-5 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification once your order has shipped.

Shipping Rates & Delivery Estimates:
Shipping charges for your order will be calculated and displayed at checkout. Delivery times may vary depending on your location and selected shipping method.

Domestic Shipping Only:
At this time, we currently ship within the United States.

Order Issues:
Please ensure all shipping information is entered correctly at checkout. We are not responsible for orders delivered to incorrect addresses due to customer error. If you notice an issue with your address after placing your order, please contact us immediately at [insert your brand email]. While we cannot guarantee changes after an order is placed, we will do our best to assist.

Lost or Damaged Packages:
Rooted by Siee is not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. If your package is lost or arrives damaged, please contact the shipping carrier to file a claim.

For any further questions regarding your order, please reach out to us at contact@rootedbysiee.com .

Thank you for supporting Rooted by Siee.

Stay Rooted.